Jackanory Returns Policy
Unfortunately, we do not offer exchange on items purchased online. We do, however, offer a refund per our return policy. Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with a receipt or proof of purchase. Gift cards and some health and personal care items are non-returnable.
To return your product, mail your product to:
c/o DMAC Services
Unit W5C, Ladytown Business Park
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If everything looks good, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
Late or Missing Refunds
If after 5 business days, you haven’t received your refund, contact your credit card company or bank. There is often some processing time before a refund is posted. If you’ve done this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.